Reference

Read Before You Open an Account on must77

These terms set out how your must77 account works — what you can do, what we expect, and how disputes are handled.

Applies to all account holdersCovers DANA, OVO, GoPay wallet useJurisdiction-dependent accessUpdated when policy changesContact support with any questions
must77 Read Before You Open an Account on must77
TERMS CONTACT PATHS

Ask Us About Any Clause You Are Unsure Of

If a section of these terms is unclear or you need to flag something about your account — wallet linking, access restrictions, or a clause you disagree with — our support team is the right place to start. You can reach us through live chat, email, or our contact form. We aim to respond to terms-related queries with a clear written answer so you have a record of our position.

Live Chat Open the chat window from any page on must77 to ask about a specific clause, your account status, or wallet-linking rules. Responses are in English.
Email Support Send a written query about your account terms, a dispute, or a policy change you want clarified. We reply with a written record you can keep.
Contact Form Use the on-site form to submit a terms question or account concern. Include your registered wallet type — DANA, OVO, or GoPay — so we can respond accurately.
HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under These Terms

Your account data — including your registered e-wallet details for DANA, OVO, or GoPay — is held securely and used only for the purposes described in these terms and our privacy policy. We apply SSL encryption across all account and payment pages. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request account closure at any time through our support team. Players in Jakarta and Surabaya, like all account holders, can raise a data or terms concern through live chat or email and receive a written response.

Data Retention

We keep your account records for the period required by applicable regulations. After account closure, data is retained only as long as legally required, then removed.

Cookie Use

Our site uses cookies to keep your session active and remember your wallet preference. You can manage cookie settings in your browser at any time without losing account access.

Account Security

Your account is protected by password and OTP verification tied to your registered number. Never share your login or OTP with anyone — we will never ask for it via chat.

Right to Request Changes

To update your registered details or request a data review, contact support with your account ID and wallet type. We confirm all changes in writing before applying them.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to your account, your wallet, and your rights. If yours is not here, live chat or email will get you a direct answer.

Yes. Any deposit or withdrawal using DANA, OVO, or GoPay through your must77 account falls under these terms. The wallet provider's own terms also apply separately to your e-wallet activity.

We update this page whenever terms change and consider continued account use as acceptance. If a change affects your account materially, we aim to notify you before it takes effect.

Contact our support team via live chat or email, state that you want to close your account, and provide your registered wallet type. We will confirm closure and handle any pending balance per our withdrawal process.

We retain your account records for the period required by applicable regulations. After that obligation is met, your data is deleted. You can request a copy of your records at any time before closure.

Access to must77 and the application of these terms depend on whether local law in your region permits online casino use. Where access is not permitted under local law, these terms do not grant you any additional right.

Reach our support team via live chat or email with your account ID and a description of the clause in question. We will provide a written response with our position so you have a clear record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.