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How must77 Handles Your Personal Data

Your account data, payment activity and browsing behaviour on must77 are handled with a clear set of rules — what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and session controlsData retention limitsYour right to request access or deletion

Explore the Lobby Read FAQ

REACH OUR TEAM

Contact must77 About Your Privacy

If you have a question about how we handle your data — or you want to exercise your rights to access, correct or remove information — our support team is the right place to start. You can reach us through live chat inside your account, by email, or through our social messaging channel. When you contact us about a privacy matter, include your registered account email so we can locate your record and respond accurately.

Live Chat Open the chat widget inside your must77 account dashboard. Identify it as a privacy request and our team will route it to the right contact.

Email Support Send your data request to our support email. Include your registered email address and the specific action you need — access, correction or deletion.

Account Settings Path Some data preferences — like cookie settings and marketing contact opt-out — can be adjusted directly inside your account settings without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply SSL encryption across the must77 platform, which means data moving between your device and our servers is protected in transit. Account passwords are stored as hashed values — we cannot read them, and neither can anyone working in our support team. Cookie sessions are used to keep your lobby state active and to remember your preferred language and payment method so you do not have to reset each time you log in.

Data Retention We keep account and transaction data for as long as your account is active, plus a period required for financial reconciliation. After that, data is deleted or anonymised.

Cookie Controls Essential cookies keep your session running. Analytics and preference cookies can be adjusted in your browser settings or through the cookie banner shown on first visit.

Payment Data Handling DANA, OVO and GoPay transfers are processed through their own secure rails. We retain only the transaction reference and amount — not your wallet PIN or full account number.

Your Access Rights You can request a full export of the data we hold on your account, ask us to correct inaccurate entries, or request deletion where no legal hold applies.

What This Privacy Policy Covers

must77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register on must77, we collect the details you provide directly — your name, email address, phone number and any identity documents needed for account verification. We also collect technical data automatically: your device type, browser session, IP address and the pages you visit within

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the lobby. Payment activity through DANA, OVO and GoPay is processed via the respective payment rails; we retain transaction references for account reconciliation, but we do not store your full e-wallet credentials. We use the data we collect for three purposes: running your account, processing deposits
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and withdrawals, and detecting unusual activity that could signal fraud. We do not sell your personal data to third parties. We may share limited data with service providers who operate under confidentiality agreements on our behalf. Availability of this service depends on local law and eligible
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regions. If you are accessing from Jakarta or Surabaya or anywhere else in Indonesia, the same data-handling rules apply. You can request a copy of the data we hold on your account, ask for corrections or request deletion by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how must77 handles personal data. If your question is not here, reach out to support directly and we will give you a specific answer for your account situation.

We collect your name, email, phone number and any verification document you submit. We also log technical session data like your device type and IP address automatically.

No. Your e-wallet PIN and full account credentials stay within the DANA, OVO or GoPay app. We only retain the transaction reference number and the transfer amount for reconciliation.

Yes. Contact support via live chat or email with your registered account address, and request a data export. We will respond with the relevant records within a reasonable timeframe.

Send a deletion request through live chat or email. We will remove your data where no legal or financial hold prevents it, and confirm once the process is complete.

We do not sell your data. We may share limited data with service providers bound by confidentiality agreements who help us operate the platform and process payments.

We retain data for as long as your account is active plus a period needed for financial records. Inactive accounts and their data are reviewed and removed or anonymised in line with our retention schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How must77 Handles Your Personal Data

Contact must77 About Your Privacy

Data Handling, Cookies and Account Security

Frequently Asked Questions About Your Privacy

01 What personal data does must77 collect when I open an account?

02 Does must77 store my DANA, OVO or GoPay account details?

03 Can I request a copy of the data must77 holds on me?

04 How do I ask must77 to delete my personal data?

05 Does must77 share my data with third parties?

06 How long does must77 keep my account and transaction data?

Privacy Policy

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